Playzee Privacy Policy

At Playzee, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at playzee.com. We are operated by White Hat Gaming Limited, registered in Malta under registration number C73232, with our registered office at 85 St John Street, Valletta, VLT1165, Malta. We are licensed by the United Kingdom Gambling Commission under licence number 52894, and we are governed by the laws of England and Wales. By using our platform, you agree to the practices described in this document.

Who We Are

Here at Playzee, we operate as the data controller responsible for your personal information. Our group company, White Hat (Holdings) Limited, registered in Gibraltar under number 109784, may handle certain functions on our behalf — including marketing, systems development, payment processing, and customer services. When we refer to "we," "us," or "our" throughout this policy, we are referring to Playzee and our affiliated entities acting on our behalf.

What Information We Collect

When you register a Playzee casino account or interact with our services, we may collect the following categories of personal data:

Your full name, date of birth, and contact details (email address, phone number, postal address)
Identity verification documents such as passport or driving licence
Financial information, including payment method details used for deposits and withdrawals
Your gaming activity, transaction history, and account usage patterns
Device information, IP address, browser type, and operating system
Communications you send us via email at support@playzee.com or through our live chat
Responses to surveys, promotional campaigns, and marketing preferences

We may also collect information through cookies and similar tracking technologies when you visit our site. Please refer to our Cookies section below for further detail.

How We Use Your Personal Data

At Playzee, we use the personal data we collect for several legitimate purposes:

To verify your identity and comply with our legal obligations under UK gambling regulations
To manage your account, process deposits, and facilitate withdrawals
To provide and improve our online casino services, games, and platform functionality
To carry out affordability checks and responsible gambling assessments as required by our licence
To communicate with you about your account, transactions, and any relevant updates
To send you promotional offers, including the Playzee welcome bonus and daily Zee offers, where you have consented to receive marketing
To detect, prevent, and investigate fraud, money laundering, or any other illegal activity
To comply with our obligations to the UK Gambling Commission

Legal Basis for Processing

Our Playzee platform processes your personal data on the following legal grounds:

Contractual necessity: We need your data to provide the services you have signed up for, including processing your Playzee deposit bonus and account transactions
Legal obligation: We are required to process certain data to comply with anti-money laundering laws, gambling regulations, and UKGC licence conditions
Legitimate interests: We may process data to protect our business, prevent fraud, and improve our services
Consent: Where you have given us explicit consent — for example, to receive marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience, analyse traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our site. Here at Playzee, we use the following types of cookies:

Essential cookies: Required for core site functionality, including the Playzee casino login process and secure session management
Analytics cookies: We use these to understand how visitors interact with our platform and to improve performance
Marketing cookies: These help us deliver relevant promotions and track the effectiveness of our campaigns
Preference cookies: These remember your settings and personalise your experience on our site

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site, including features related to the Playzee app and Playzee casino games.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

With our parent company and group entities, including White Hat (Holdings) Limited, for the purposes described in this policy
With our licensed game providers such as NetEnt, Microgaming, Play'n GO, Evolution, and others, to deliver gaming services
With payment processors and financial institutions to handle transactions through methods such as Visa, PayPal, Skrill, Trustly, and others
With regulatory bodies, law enforcement agencies, or courts when required by law
With third-party service providers who support our operations under strict data protection agreements

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. In line with UK gambling regulations, we typically retain account and transaction data for a minimum of five years following account closure. After this period, we securely delete or anonymise your personal information.

Your Rights

As a user of our Playzee online casino services, you have the following rights under applicable data protection law:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete data
Right to erasure: In certain circumstances, you may request that we delete your personal data
Right to restrict processing: You may ask us to limit how we use your data
Right to data portability: You may request your data in a structured, machine-readable format
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@playzee.com. We will respond to your request within one month.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our Playzee casino platform uses industry-standard SSL encryption to secure all communications. Player funds are held at the medium protection level as defined by the UK Gambling Commission, meaning they are kept in accounts separate from our operational funds.

Children and Underage Players

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has registered an account, we will close the account and delete all associated data promptly. We encourage parents and guardians to use parental control tools to prevent underage access to gambling services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or through a prominent notice on our site. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat, available 24/7, 365 days a year, or by email at support@playzee.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with applicable law.

Content updated: July 24, 2026